Redlined Media / RL Media
Redlined Media (“RL Media”, “we”, “us” or “our”) is committed to protecting your personal information and respecting your right to privacy.
This notice explains how we process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and should be read together with our Privacy Policy.
By using our website, creating an account, placing an order, contacting us, or otherwise providing us with personal information, you acknowledge the processing practices described below.
Under POPIA, personal information generally refers to information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person.
Depending on how you interact with Redlined Media, personal information we process may include:
We aim to collect only the personal information that is reasonably necessary for the purposes for which it is processed.
We may collect personal information when you:
Certain technical information may also be collected automatically through cookies, analytics tools and similar technologies when you use our website.
We use personal information to process and fulfil orders, arrange delivery where applicable, provide customer support, manage transactions and communicate with you about purchases.
We may use your information to create and maintain your account, display order history, maintain preferences and provide relevant or personalised services.
Where permitted by applicable law, we may use your contact information to communicate important information about our services and to send newsletters, promotional offers or other marketing communications.
You may opt out of electronic marketing communications at any time using an unsubscribe mechanism provided in the communication or by contacting us.
We use information about website usage to operate, maintain and improve our website and understand how visitors interact with it. We may use services such as Google Analytics for these purposes.
We may process or retain information where reasonably necessary to comply with legal, tax, accounting, regulatory or other lawful obligations.
We process personal information only where there is an appropriate basis for doing so under POPIA and other applicable South African laws.
Depending on the circumstances, this may include processing necessary to:
Where processing is based on consent, you may generally withdraw that consent, subject to applicable legal requirements and any consequences of the withdrawal.
Our website may use cookies and similar technologies to provide website functionality, understand website usage and improve the user experience.
Information collected through these technologies may include your IP address, browser type, device information, pages visited and browsing behaviour.
We may use third-party analytics services, including Google Analytics, to analyse website traffic and usage.
Where required, you may manage your cookie preferences through the options made available on our website or through your browser settings.
We do not sell or trade your personal information.
We may disclose personal information to trusted service providers and other third parties where reasonably necessary to operate our business or provide our services. These may include providers involved in:
Where appropriate, we require service providers processing personal information on our behalf to protect that information and process it only for authorised purposes.
We may also disclose information where required or permitted by law, a court order or a lawful request from an authorised public body.
Some technology or service providers we use may process or store information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with the requirements of POPIA applicable to transborder information flows.
We take reasonable and appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised destruction, unlawful access or unlawful processing.
These measures may include:
No electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable measures to safeguard personal information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or subsequently processed, subject to applicable legal, regulatory, contractual and record-keeping requirements.
When personal information is no longer required, we will take appropriate steps to delete, destroy or de-identify it where required by law.
Subject to POPIA and any applicable limitations, you may have the right to:
We may need to verify your identity before processing an access, correction or deletion request.
Where required by POPIA, we will obtain the necessary consent before sending unsolicited electronic direct marketing communications.
Where you are an existing customer, we may communicate with you regarding our own similar products or services where permitted by law.
You can opt out of marketing communications at any time. Once an opt-out request has been processed, we will take reasonable steps to stop sending the relevant marketing communications.
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children without the necessary authorisation or another lawful basis permitted under POPIA.
If we become aware that children’s personal information has been collected unlawfully or inadvertently, we will take appropriate steps to delete or otherwise deal with that information in accordance with applicable law.
In accordance with POPIA, Redlined Media has responsibilities relating to the management and protection of personal information.
Requests relating to your personal information, POPIA rights, privacy concerns or our processing practices may be directed to:
Redlined Media / RL Media
Email:
letshego@redlined.co.za
If Redlined Media has formally designated and registered an Information Officer or Deputy Information Officer, their applicable contact details should be made available as required by law.
If you believe that your personal information has been processed in a manner that does not comply with POPIA, you may contact us so that we have an opportunity to investigate and address your concern.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Current contact details and complaint procedures for the Information Regulator can be obtained from the Information Regulator’s official website.
The Promotion of Access to Information Act 2 of 2000 (“PAIA”) provides procedures through which qualifying persons may request access to certain records.
Where Redlined Media is required to maintain a PAIA Manual or make other PAIA information available, requests for access to records will be handled in accordance with applicable PAIA and POPIA requirements.
For assistance regarding an information request, contact us at letshego@redlined.co.za.
We may amend this POPIA Compliance and Personal Information Notice from time to time to reflect changes to our business practices, website, services or legal obligations.
The updated version will become effective when published on our website unless otherwise stated.
We encourage you to review this page periodically.
For questions, requests or concerns relating to POPIA, privacy or the way Redlined Media processes your personal information, please contact:
Redlined Media / RL Media
Email:
letshego@redlined.co.za
When submitting a request relating to your personal information, please provide sufficient information for us to identify you and understand the nature of your request.